Sutherland Openings 2023 - Apply Online Now
Company Name : Sutherland
Job Title : Associate - Customer Service
Location : Hyderabad - Telangana
Job Id : REF7416D
Job Description :
- Support the team: Work to resolve software development or testing or other technology area assigned to create, maintain, support, and implement projects.
- Set the path to success: Work with product owners and business stakeholders to understand product requirements; translate requirements and vision into an executable timeline - Impact the bottom line: Drive efficiency across teams; support process improvements that develop, sustain, and support activities
- Take the lead: Ensure successful transfer of complex domain knowledge to subject matter experts and team members. Lead in your area of technology whether Application development / testing/ maintenance / support as per the standard processes.
- Keep management updated: Monitor project activities and relay vital information in the form of timely and accurate reports to all project stakeholders
- Impact the bottom line: Constantly learn, enhance skills, and identify opportunities for process improvement leveraging a deep understanding of assigned work; provide feedback and inputs to SMEs, Leads & Managers on identified areas of improvement, opportunities for automation
- Strengthen relationships: Establish and maintain communication with all stakeholders including Client, their customers, team members and leaders; understand needs, resolve issues, and meet expectations
- Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback.
Qualification :
BE / BTECH (CSE, IT), B.Sc. (Computers), BCA / MCA Or Other Bachelor / Master’s Degree in Computing / IT preferred
Functional Domain : Healthcare IT / IT Services Delivery domain.
Skills :
- Have strong verbal and written communication skills, be able to communicate in a clear, constructive, and professional manner.
- Personality: Good time-management skills
- Team player: Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Ability to handle multiple tasks simultaneously. - Ability to work in a fast-paced environment with minimal supervision.
- Sense of ownership and pride in your performance and its impact on the company’s success.
- Critical thinker and problem-solving skills.
- Be strategic in developing solutions and process improvements.
- Be efficient in finding strategies to streamline efforts and successfully complete tasks on time.
About Us :
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.