Bank Name : ICICI Bank
Job Title : Phone Banking Officer
Location : Mumbai
Exp (yrs) : 0-5 years
Job Details :
- As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need.
- Phone banking officer is responsible for resolving customer queries over the phone on day-to-day bases providing efficient service, providing customers with relevant products and service information and cross selling various banking products to our existing customers over the phone.
- To do so, it is imperative to develop a thorough understanding of the customer''s profile, demographics, banking behaviour and portfolio.
- Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement.
Key skills :
- Fluency in spoken English & Hindi language
- Open to work in rotational shifts
Roles & Responsibilities :
- Handling and resolving customer complaints/ queries over phone
- Providing customers with relevant product and service information
- Cross-selling various banking products to customers over the phone
About Us :
ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry. The principal objective was to create a development financial institution for providing medium-term and long-term project financing to Indian businesses. Until the late 1980s, ICICI primarily focused its activities on project finance, providing long-term funds to a variety of industrial projects. With the liberalization of the financial sector in India in the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services provider that, along with its subsidiaries and other group companies, offered a wide variety of products and services. As India’s economy became more market-oriented and integrated with the world economy, ICICI capitalized on the new opportunities to provide a wider range of financial products and services to a broader spectrum of clients. ICICI Bank was incorporated in 1994 as a part of the ICICI group. In 1999, ICICI became the first Indian company and the first bank or financial institution from non-Japan Asia to be listed on the New York Stock Exchange