Company Name : Tata Communications
Job Title : Jr. Engineer - Customer Service Operations
Location : Mumbai, India
Experience : 0-4 years of experience
Qualification : Graduates
Job Family Descriptor :
Manage customer queries related to all services and solutions delivered, includes complex customer issues diagnosing and thereby resolving and fixing. Act as a conduit between customer and other teams such as engineering, architecture etc. for any issue resolution. Provide L2/L3 support to resolve hardware/software issues by applying tehnical expertise
Broad outline of the Role :
- Operational role that works under direct supervision, responsible for day-to-day customer service operations
Purpose - Broad objective of the role :
- Operating Network - Key External
- Operating Network - Key Internal
- Size and Scope of Role - Financial
- Size and Scope of Role - No. of direct reports
- Size and Scope of Role - Total team size
- Size and Scope of Role - Other size parameters
Key Responsibilities :
- Maintain daily activities and routines.
- Ensure SLA are achieved and work proactively to maintain the same.
About Us :
Tata Communications Limited is an Indian telecommunications company. It was previously a government-owned telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India.