Company Name : HCL Technologies
Job Title : Analyst
Location : Nagpur
Project role : Analyst
Qualification : B-Tech
Experience : 0-2.5 Years
Skills : SERVICE DESK
No. of positions : 1
Job Description :
Desk side Level 2 Role (Desktop Technician)
This position assists staff with technical support of desktopPCs/Laptops, applications, and related technology, along with providing a high level of customer satisfaction. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Main Responsibilities include :
- Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity.
- Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
- To provide infrastructure administration functions
- Providing on-site cover as part of a shift arrangement
- Support inline with contracted business working hours
- Provide site support in remote offices when required
- Being prepared to work out of hours when required
- Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
- Taking ownership of issues through to resolution on all appropriate requests
Skills :
- Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Strong technical skills in Microsoft Windows 10, Office 365, Teams, Google, Service Now and other well known applications
- Administration experience of MS Active Directory users & groups, policies and management concepts
- Effective communication by Engineer in English and local languages is mandatory
- Ability to interact with customers so as to ensure that the service is polite, efficient and responsive service is provided
- A self-starter with ability to work on their own initiative
- To work through issues analytically to a successful conclusion
About Us :
We deliver industry-leading capabilities to clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services.Our collaborative ecosystem of market leaders brings together HCLTech’s world-class innovation and deep partner expertise to innovate for the future and drive value.