Company Name : Stherland
Job Title : Lead - Infrastructure
Contract Type : Permanent WAH
Location : Chennai - TN
Date Published : 03-08-2024
Job ID : REF17213B
Experience : minimum of 2 years of Experience in a relevant field.
Company Description :
Sutherland is seeking a reliable and detail-oriented person to join us Lead - Infrastructure. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description :
- Provide the required support to the management team in ensuring seamless operation and support to the customers.
- To provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction
- Identify pressure points and minimize risks.
- Contribute towards automation and minimizing issues by improving technology and reduce owner ship costs.
- Strictly adhere to the set procedures and follow the guidelines.
- Ensure compliance to ITIL & Information Security Policies
- Ensures strict compliance on agreed SLA for issue resolution.
- Drive customer satisfaction with respect to grievances & escalations.
- Responsible for efficient running of the operations thereby reducing escalations/process violations.
Our most successful candidates will have :
- Relative Certifications or equivalent Experience preferred, with a minimum of 2 years of Experience in a relevant field.
- Preferred Technical experience with Trellix (McAfee)data loss prevention, SentinelOne EDR, Microsoft DLP and Bit locker Disk encryption, Microsoft DLP, Microsoft Endpoint manager (intune), Operating Systems Etc.
- Familiar with standard concepts, practices, and procedures.
- Relative Certifications or equivalent Experience preferred, with a minimum of 2 years of Experience in a relevant field.
- Preferred Technical experience with Microsoft Endpoint manager (Intune), Operating Systems, Microsoft Endpoint Configuration Manager (MECM), Troubleshooting with product logs Etc.
- Familiar with standard concepts, practices, and procedures.
About Us :
Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. It is our policy to engage in personnel decisions, including those related to recruitment and hiring, and to administer our personnel policies without regard to race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran's status, genetic information, or any other legally protected characteristic. There is no place for disrespect for cultural differences or insensitive stereotypes. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.