Company Name : Concentrix
Job Title : Communication Trainer II
Job Description :
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Experience : Must have 2 years of experience
Educational Qualification : Graduate and Post graduate
Location : IND Bangalore - Ecospace Bus Park
Role and Key Responsibilities :
- Build and sustain professional and communication skills for advisors undergoing NHT
- Undergo the TTT certification and thereafter deliver NH Training to NHT batches
- Identify Learning needs of agents/ any other learners/ business as a learning consultant
- Design training curriculum from soft skills standpoint
- Observe and evaluate trainee performance during real time training sessions
- Track and maintain trainee attendance and trainee certification records for audit purposes.
- Initiate and participate in the projects of the team and the department
- Conduct refresher or stratified training batches on NHT modules
- Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational) as required
- Should be willing to work 6 days
- Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
- When not involved in batches, be willing to support the training/QA team for betterment of BQ’s and run targeted campaigns
- Maintain key MIS related to all the above activities
Key skills & knowledge :
- Should have experience in a BPO environment· Practical and focused on Metrics
- Ability to clearly articulate to the management -various initiatives and reports
- High level of proficiency in Power Point and Excel
- Planning and Organizing Skills
- Excellent verbal and written communication skills.
- Should be willing to work in shifts along with the team in customer business time.
- Overall should be a good team player with willingness to learn and drive to achieve
- Thorough knowledge of training procedures, methods, and techniques
- Experience in delivering training courses
- Publishing presentations for weekly, monthly and quarterly reviews
About Us :
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.