Excellent Job Openings for Fresh Graduates At Citi Bank
Bank Name : Citi Bank
Job Title : Ops Support Specialist - Chat Ops - C04
Job Req ID : 22576019
Location(s) : Chennai, India
Job Category : Operations - Core
Experience : 0-3 years of relevant experience (Freshers Welcome)
Qualification : Graduates
Roles :
- Utilizes Messaging platform to respond to service enquiries from customers and provide a comprehensive resolution to the complaints/queries
- Follow-up on all customer requests via chat
- Maintains detailed knowledge of product and service offerings to customers
- Analyzes risk areas and identifies solutions to meet customer's needs
- Ensure Information Security for sensitive data
- Helps to teach our customer how to self-service through our internet website
- Balances NPS & RST to ensure positive customer experience while managing/minimizing operating losses
- Ensures productive output as required in unit plan
- Undertakes other assignments/projects as given by the Team Lead/Manager
- Demonstrates ideal service attitude for all customers, liaises with different departments and also performs account level system maintenances while resolving customers queries
- Applies professional attitude and image for all internal and external customers
- Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints
Skills :
- Excellent PC and keyboarding skills (30 WPM – typing speed: 90% accuracy)
- Good verbal and written communication skills with proficiency in grammar spelling & punctuation
- Good analytical skills
- Influencing skills and willingness to resolve customer queries satisfactorily
- Keen observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
- Must possess procedure driven judgment in order to find the best solution to an issue
- Must be goal oriented
- Highly motivated, Self-driven & result oriented
- Sound Communication skills with service attitude
- Strong problem-solving skills. Keen eye for detail
- Attitude to Learning, Self-discipline & willingness to take initiative
- Willingness to work in night/ rotational shifts
About Us :
We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.